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If you are experiencing problems with this form, contact the Service Response Center:

Contact Information

• Email: help@cityu.edu
• Phone: (800) 321-6401
• LIVE Advisor

Operating Hours

• Mon-Thurs:7:00am-6:00pm (PST)
• Friday: 7:00am-5:00pm (PST)

Verify Your Identity at City University of Seattle

Please enter your date of birth and City University of Seattle ID number in the fields below.

Date of Birth:

Enter date in the format MMDDYYYY  

City University of Seattle ID:

Do not enter U.S. Social Security # here.

Note: If your City University of Seattle ID is only 7 characters long, please add a "1" in front of it when typing in your ID to update your password.  

Select a New Password

Enter your password in the fields below. Password complexity requirement is as follows:

For the password to be valid, it must be at least 8 characters. It must contain at least 1 character from all of the following three categories:

• English uppercase characters (A through Z)
• English lowercase characters (a through z)
• Base 10 digits (0 through 9)

Your password must not contain significant portions of the username or your full name.

Once the password change is made, please wait 5 minutes for it to take affect system wide (Portal, Blackboard, Email, etc).

Password:
 

Confirm Password: